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The company WEDO COACHING ET CONSEIL, operating the “SURF AND RISE” brand, this name is used for the terms of the contract below to designate the company.

At Surf and Rise we understand that sometimes unforeseen circumstances can prevent you from participating in our trips. We have therefore implemented a cancellation policy to ensure transparency and customer satisfaction. Please carefully read the following terms and conditions regarding cancellations or changes to stays:

Any request from the Customer aimed at modifying or canceling his reservation must be sent by email to SURF AND RISE at the following






Any modification is subject to SURF AND RISE's agreement and to existing availability. If it is impossible to make the desired modification, the initial contract will then remain applicable. 


The date used to define the modification deadline entailing the costs below will be the working day following receipt of the modification request.


Any modification of reservation not validated by SURF AND RISE (change of room, type of reservation, or any activity or element not included in the sale price at the time of the reservation) cannot result in a refund, even partial, without the prior agreement from SURF AND RISE, before, during and after the stay.


1.1.1. Fees in the event of a change request.


The change fee is €150.




In the event of modification of one of the elements of the contract by SURF AND RISE, only the destination, the price and the dates can be considered, by express agreement between the parties, as being essential elements of the contract. 


Therefore, without this change being considered as affecting an essential element of the contract that could justify compensation or cancellation of the customer, accommodation or a restaurant may be replaced by an establishment of the same category or of a higher category and the itinerary of a circuit may be modified to ensure quality services at least equivalent to the services initially agreed. 





Any activity planned in the program and not consumed (for personal or medical reasons) cannot be the subject of a specific commercial gesture.


The date used to define the cancellation period entailing the costs below will be the working day following receipt of the cancellation request.


In the event of cancellation, insurance is not refundable and must be added to the amount of the cancellation costs.


2.1.1. Fees in the event of cancellation


The customer can terminate the contract at any time before the trip. The reason for the cancellation must be given to SURF AND RISE. 

If the customer terminates the travel contract or if he does not participate in the trip, SURF AND RISE may demand compensation for the steps taken and for the costs incurred.


Cancellation costs for tourist services without air transport as a % of the total amount of the trip:


If the stay is confirmed:

  • more than 60 days before departure: 30% of the amount of the stay + administration fees(1)

  • between 60 and 30 days of departure: 50% of the amount of the stay + administration fees (1)

  • less than 30 days before the departure date or no-show: 100% of the stay + administration fees (1)


The stay is not yet confirmed: 

  • 0% + application fee(1) offered


(1) The file costs are set at a fixed rate of 25 euros including tax.


Not being a case of force majeure (article 1218 of the civil code), the participant cannot claim a refund or any compensation.




SURF AND RISE has the possibility of terminating the contract at any time, before the start of the service. If SURF AND RISE must cancel a departure for any reason whatsoever, those already registered will be fully reimbursed, without being able to claim any compensation. 


All of our tour packages are subject to final confirmation based on the minimum number of participants required to ensure a quality experience. In the event that this minimum number is not reached, Surf and Rise reserves the right to cancel the trip. If this is the case, you will be informed no later than 21 days before the scheduled departure date.


In the event of cancellation, (including for health reasons) SURF AND RISE will reimburse the customer for all sums paid by the customer when booking, excluding all others. 


All costs previously incurred by the customer, such as visa costs, transport costs, pre and post delivery (purchase of rail, sea or other air transport tickets), vaccination costs, insurance, etc., cannot give give rise to any reimbursement or compensation.


In addition to the reimbursement of the stay, SURF AND RISE will not be liable for any additional compensation, if the termination of the contract occurs in the following two cases: 


  1. Number of people not reached


The number of people registered for the trip or stay is less than the minimum number indicated in the contract. In this case, SURF AND RISE notifies the Customer by email or by post of the termination of the contract within the period set by the contract, according to the following schedule: 

- 21 (twenty) days before the start of the trip or stay in the case of trips whose duration exceeds six days; 

- 7 (seven) days before the start of the trip or stay in the case of trips lasting from two to six days; 

- 48 (forty-eight) hours before the start of the trip or stay in the case of trips lasting no more than two days; 


  1. Force majeure


SURF AND RISE is prevented from performing the contract due to exceptional and unavoidable circumstances. In this case, SURF AND RISE notifies the traveler by email or in writing of the termination of the contract as soon as possible before the start of the trip or stay. 


If the number of participants is less than the minimum number required, SURF AND RISE may offer the Customer to maintain the trip in return for a "small group" increase in the initial price. The possible additional cost of this "small group" formula will be communicated to the Customer who can accept or refuse it. 



2.3.1. Refund after cancellation

In the event of cancellation of a travel contract, whether by the customer or by Surf and Rise, we undertake to reimburse the sums paid as soon as possible. We understand how important this refund is to our customers and strive to process it quickly and efficiently.


2.3.2. Maximum repayment period

We undertake to make the refund within 14 days at the latest after the cancellation of the contract. This period takes effect from the date on which we are informed of the cancellation and have received all the information necessary to proceed with the refund.

2.3.3. Refund method

Refunds will be made using the same payment method used to make the original purchase, unless otherwise specified by the customer. If the original payment method is not available for refund, we will work with the customer to find a mutually acceptable alternative solution.

2.3.4. Reimbursement of non-refundable fees

In certain circumstances, non-refundable fees may apply, such as administrative processing fees. These non-refundable fees will be deducted from the total amount refunded to the customer.





Any trip or stay interrupted or shortened or any service not consumed whatever the cause, except in cases of force majeure as defined in article 2.2 above or the fact of SURF AND RISE or one of its service providers, will give rise to no reimbursement, even in the event of repatriation.


​Travel insurance is compulsory. We require all participants of our tour packages to carry adequate travel insurance. You will need to provide proof of your insurance policy before departure. In the event of cancellation, you must refer to the terms and conditions of your insurance to find out the terms of reimbursement.

Please note that the aforementioned cancellation charges are independent of any other costs incurred by the customer, such as airfares, transfers or personal expenses. We encourage you to take all necessary precautions to protect your investment by purchasing comprehensive travel insurance.

At Surf and Rise, we strive to give you the best possible experience on our organized trips. We understand the unexpected, but we also need to ensure the sustainability of our travels. We thank you for your understanding and cooperation. If you have any additional questions regarding our cancellation policy, please do not hesitate to contact us.

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